Overview
We’re all about the customer experience here at Watchfinder. The role focuses on ensuring clients receive the best in-store experience, greeted promptly and professionally, and that responses to customer enquiries via telephone, email, and website are maintained to a high standard. You will oversee the end-to-end sales process, from appointments and viewings through to purchase and aftersales care.
Responsibilities
* Greet customers promptly and professionally in-store or for appointments, and respond to customer enquiries via telephone, email, and website while maintaining a high standard of service.
* Oversee the end-to-end sales process from appointment and viewing to purchase and aftersales care.
* Lead, coach, and train new starters; provide ongoing shop floor coaching and support weekly performance reviews with the Boutique Manager.
* Manage workload to achieve individual and team targets; review daily KPI reports, manage customer enquiries to maximise conversion, and develop personal clientele through proactive outreach and client database utilisation.
* Maintain store presentation to a high standard, including visual merchandising and daily opening/closing routines, and ensure the store is clean and tidy for immaculate presentation.
* Oversee cash handling procedures, including till and safe checks, and ensure accurate management of PDQ receipts.
* Demonstrate reliability, ambition, and a deep passion for customer experience, embodying core values of caring, pioneering, and outstanding.
Qualifications and Skills
* Passionate about luxury retail and delivering exceptional service to customers
* Strong clienteling skills to maintain ongoing client contact
* Results-driven with experience in a target-driven sales environment (KPI-focused)
* Negotiation skills are desirable but trainable for candidates with the right attitude toward personal development
* Strong communication skills with the ability to adapt to different customers and their needs
* Ability to understand technical information and a willingness to learn about products
* Excellent problem-solving skills
* Highly organized with the ability to prioritise workload
* Team-focused with a collaborative mindset
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