The role:
An exciting opportunity has arisen to work within our Property & Insurance Support Services team as an Office Administrator. We are looking for a dynamic individual with a high attention to detail who is a proactive problem solver and is able to multitask effectively.
Specifically, this role will:
· Assist with the delivery of services and products to meet client deliverables in regard to established standards and KPIs.
· Provide administrative support to various departments, including dashboard management, inbox handling, data checks and scheduling appointments
· Ensure quality assurance of products and services enabling high levels of customer satisfaction.
· Process and respond to queries via telephone and email.
· Update and manage database records.
· Inbound & outbound telephone calls.
· Proofing and quality checking survey reports before final issue to clients.
The person & experience:
The successful applicant must have a high attention to detail, along with a thirst for knowledge and will have the relevant experience:
· Office administration
· Use of web-based databases.
· Working within insurance or property management sector is desirable but not essential
Skills & Aptitudes:
· Competent and confident on the telephone.
· Be competent at taking instruction and delivering.
· Excellent personal effectiveness, and the ability to meet deadlines.
· Problem solving skills.
· Highly competent in the use of MS Office, specifically Excel, Word and Outlook.
· GCSE Maths & English A-C (or equivalent).
Behavioural skills:
· Ability to take responsibility for their role in the business.
· Focused, ensuring compliance and quality is maintained.
· Assertive, Pro-active and self-motivated.
· High attention to detail, whilst maintaining the ability to see the bigger picture.
· Excellent interpersonal skills specifically relating to client liaison and engagement with co-workers.
· A team player with a can-do attitude, and who can motivate others.
Interested?
If you would like a new, exciting challenge and are interested in applying for this role, we would love to hear from you. Please email a copy of your CV and covering letter to Nikki.
Direct applications only; no agencies please
Job Type: Full-time
Pay: From £23,015.85 per year
Benefits:
* Casual dress
* Company events
* Free parking
Work Location: In person