About Us:
Founded on the grounds of innovation – iXceed Solutions, is an ISO certified, leader in Talent and Digital recruitment solutions, serving fortune 100 companies globally. We have many global accolades to our credit – UK Enterprise Awards - HR Tech Startup of the year- Europe - 2022, UK IT Awards - Leading Talent & Digital Solutions of the Year 2022, Titan Awards- Entrepreneur of the Year -2023, Asia fastest growing HR tech companies in 2023, Iconic Brand of the Year in Staffing & Recruitment 2023, Top 4 The Most prominent Talent solutions firm to work with in 2024, Hottest HR Tech Startup by Business World, The Greatest Brands & Leaders Asia & GCC by AsiaOne and many more.
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Role: Network support engineer
Work Location: Windsor & Branston, UK (Occasional travel to sites in Europe like Frankfurt, Paris etc.)
Contract Duration: 12 Months + extendable
Skills: Routing Switching OSPF BGP, cisco Nexus switch/ catalyst switch strong skills set firewall fortigate/ any other firewall managing
Role Overview:
We are seeking a Smart Hands Engineer with a strong background in Network Operations and Support to provide on-site assistance at local customer data centers and offices. This role involves hands-on support for network-related issues, hardware installations, troubleshooting, and coordination with remote teams to ensure seamless operations.
Key Responsibilities:
Provide on-site support for network equipment, servers, and related infrastructure in data centers and office environments.
Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
Assist in network troubleshooting, including connectivity issues, hardware failures, and configuration support under remote guidance.
Execute smart hands activities, including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
Maintain accurate documentation of activities, incidents, and changes performed on-site.
Coordinate with remote network operations teams to resolve escalated issues promptly.
Ensure compliance with customer security and operational standards during all activities.
Required Skills & Qualifications:
2–4 years of experience in network operations and support or data center environments.
Strong understanding of network fundamentals (TCP/IP, routing, switching).
Hands-on experience with network hardware (routers, switches, firewalls) and cabling standards.
Ability to work independently and follow detailed technical instructions from remote teams.
Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus.
Excellent communication and coordination skills.
Preferred Certifications:
CCNA or equivalent networking certification.
Data Center or hardware vendor certifications (e.g., Dell, Cisco, HP) are an advantage.
Work Environment:
On-site role at customer data centers and offices.
May require flexible hours or on-call support for critical incidents.