2nd/3rd Line Support EngineerChessington - 4 days per week on-siteContract - £300pd INSIDE IR35I am currently recruiting on behalf of a leading Pharmaceutical and Supply Chain organization for a Desktop Support Agent to join them on a contractual basisWe need a Service Desk Agent to start over the next couple of weeks. This is a 3-month initial contract but is likely to be extended 6-12 months.The organisation is located in Chessington, Surrey. They’d like you to be onsite 4 days a week and flexible for you to work remotely remainder of the weekEssentially, we are seeking a First Line Support Agent to be the interface between the Healthcare business and the IT department. To take ownership, logs & coordinate all computer hardware & software-related queries & requests from the group. Where possible will answer queries directly, or coordinate the incident/problem determination and resolution with other teams and communicate status updates back to the originating user.The post holder will perform a broad range of technical and professional work activities in the area of logging and resolving technical issues with laptops, PCs, and handheld devices.The post holder will work under general direction, within a clearly defined accountability framework. They will plan and control their own work, selecting and utilising the appropriate methods, procedures, tools, equipment, and standards to meet the targets setTo be considered for this role, you will have:Knowledge of Windows technologiesUnderstanding of ITIL processesGood interpersonal skills and are well organised and practical with a logical, analytical approach to problem-solving. Pays careful, close attention to detail.Has good oral communication skills and takes an analytical approach to problem-solving.Possesses a basic knowledge of IS and knowledge of several generic desktop software tools and, where applicable, deeper knowledge of at least one software applicationThe organisation is no longer working with Limited Companies and so you’d be required to work via an Umbrella Company- we currently have a PSL in placePlease apply now to be considered!