Job Summary
One Stop • 2-4 cross green formby • Permanent • Working hours 21 hrs • Apply by 18-May-2026
About the Role
We're looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast‑paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts and coordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on‑the‑job coaching and feedback.
You will have a great understanding of how your store is performing and will be the specialist in delivering practical actions for its improvement by taking a hands‑on approach.
With your guidance, your store will always remain a safe place to work and shop.
Flexible Working
We know life looks a little different for each of us. That’s why at One Stop we welcome chats about flexible working. Some people are at the start of their careers, others want the freedom to do the things they love, and some are going through life‑changing moments such as becoming a carer, nearing retirement, adapting to parenthood, or something else. Talk to us throughout your application about how we can support.
Diversity & Inclusion
At One Stop, everyone is welcome. We’re proud to be an inclusive workplace that celebrates the unique backgrounds, perspectives, and experiences of our colleagues. Everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
As a Disability Confident Leader (Level 3), we are committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.
Key Responsibilities
* Coordinate the team to deliver the easiest shopping trip in the community
* Open/close the store, complete duty cover, ensuring decisions are right for customers, colleagues, and everyone’s safety
* Act as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day operational queries
* Support the Store Manager to co‑ordinate seasonal, community and charity events, creating a great inclusive atmosphere
* Maintain the store’s cleanliness, tidiness and presentation
* Prioritise the replenishment of products that matter to customers
* Ensure point of sale and shelf edge labels reflect quality standards
* Treat overcharges promptly and prevent recurrence
* Proactively manage queues in store to deliver a great shopping experience
* Coordinate colleagues, ensuring they deliver daily priorities and have their breaks at the right time to fit around trade patterns
* Use knowledge of the store to deliver practical actions for improvement
* Follow company health and safety routines and ensure colleagues do the same
* Communicate effectively to the team, keeping them well informed
* Identify ways to simplify operations and share ideas with the Store Manager
* Always put the customer first and consider them in everything you do
* Be readily available to resolve customer queries and leave them with a positive experience
* Adjust service to meet each customer’s needs
* Recognise and celebrate colleagues giving excellent service
* Identify obstacles to delivering great service and help remove them
* Resolve colleague queries in the absence of the Store Manager or escalation when appropriate
* Ensure the store is staffed appropriately, addressing short‑term absences/sickness by finding cover for shifts
* Act as a recognised Keyholder, attending alarm call‑outs to ensure store safety & security
* Monitor and act on internal communications, ensuring timely action and keeping colleagues informed
* Coordinate colleagues to meet customer and store operational needs, feeding back to the Store Manager any issues during shift(s)
* Balance time between service and replenishment areas of the store
* Support the Store Manager in managing absence, ensuring return‑to‑work interviews for CSA colleagues and following absence policy procedures
* Build meaningful relationships with Area Manager & People Partner, escalating issues in a timely manner and seeking support when needed
* If this store has a Post Office Local, your duties will include day‑to‑day operations of the post office. You will be required to undertake a Post Office financial and criminal conviction background check. Failure to pass the checks may result in withdrawal of the job offer.
Requirements
* Communication Skills
* Customer Focus
* Problem‑Solving
* Teamwork
* Attention to Detail
* Adaptability
* Technical Skills
* Time Management
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