Location: Southampton
Hours: 25 hours per week, 5 days per week. School hours available.
Posts: 2 part-time posts
About us
One Small Thing was founded in 2014 by prison philanthropist Lady Edwina Grosvenor, in response to the unacceptable levels of suicide, self-harm and violence within women’s prisons in England. Our aim is to achieve systemic change across the justice system, one small thing at a time.
Our name reflects the value of small acts—empathy, compassion, respect—and their power to make a significant difference to individuals and society.
About the role
Are you passionate about creating life-changing opportunities for women affected by the justice system? Do you enjoy building genuine connections and helping others feel seen, heard, and understood? If so, this role might be perfect for you.
As Referral and Engagement Coordinator, you will support women as they start their journey with Hope Street. You will ensure they are welcomed with clarity, compassion, and care, and contribute to collaborative referral decisions. You will also strengthen external relationships, raise awareness across sectors, and help grow referrals from diverse partners.
This role is crucial in reaching women who could benefit from our support and ensuring our referral pathways are responsive, inclusive, and trauma-informed.
You should be calm, resilient, and grounded, capable of navigating a fast-paced environment while providing consistent, compassionate support.
This position is restricted to women due to the role's nature, under Schedule 9 (part 1) of the Equality Act 2010.
A driver’s license, access to your own vehicle, and business car insurance are required.
Benefits
* Real Living Wage Employer
* Additional day off on your Birthday
* Long Service Award – extra holiday after 3+ years
* Comprehensive induction and training
* Unlimited counselling through Employment Assistance Programme “OpenUp”, extendable to family
* Team member of the month awards
* Refer a Friend Recruitment Bonus
* 5% employer contribution to NEST Pension, increasing after one year
* Learning & Development opportunities
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