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Customer service representative

Belfast
Permanent
Plum Personnel
Customer service representative
Posted: 30 April
Offer description

Customer Service Representative Belfast (Hybrid after probation) £24,784.50 + Bonus + Brilliant Benefits Hours: Mon-Thur: 08:45 - 16:45 + Fri: 08:15 - 16:15 We’re looking for a confident, customer-focused individual to join a fast-paced Customer Service team. If you thrive on helping people, enjoy juggling a variety of tasks, and take pride in getting things right first time, then this could be the role for you. You will be the first point of contact for customers:- * Delivering helpful and professional support across everything from orders and deliveries * Managing calls and emails and ensuring that customer orders are processed * Ensuring that customer details are updated on inhouse system * Resolving issue’s promptly and ensuring the customer is updated at every step We require some with: * Previous customer service experience with a genuine passion for helping people * Confident, professional communication skills (especially over the phone) * Strong attention to detail and problem-solving ability * Experience with CRM systems (Salesforce preferred) and order management systems (SAP/AS400) * If you have knowledge of the Optical industry this would be beneficial * A proactive, “can-do” mindset with a focus on hitting targets and exceeding expectations What you’ll get in return: * Quarterly bonus scheme (up to 6% annually) * 33 days ho...

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