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* Job Title: Coordinator - Non Conformance
* Job Reference: BCALNCON1b
* Monday - Friday
* 8hr shift with start and finish times vary between 6am and 6pm)
* On site Birmingham Business Park- B37
With a head office based centrally in Birmingham, BCA logistics is a provider of vehicle inspection, collection & delivery services within the automotive supply chain on a nationwide basis. Typically operating at end of vehicle contract BCAL Logistics inspects & collects in excess of 600,000 vehicles per annum making it the largest provider of these services within the sector with further growth planned.
This is an exciting opportunity to join BCA Logistics, a fast-paced company that really values your skills and hard work
Main purpose of job:
BCA Logistics is looking to appoint a Non-conformance Driver Coordinator, with the primary focus of the role not only to manage the day-to-day activities but to also assist our driver resource out on the road to ensure that key operational targets and service levels are achieved and maintained.
As a Driver Coordinator, for the non-conformance team, you will be an enthusiastic individual who can listen to Driver issues and working alongside our customer and internal procedures offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong understanding of the company’s operating procedures and be well trained in our customer SLA’s, Processes and deliverables which will be critical for offering quick and accurate assistance to drivers.
The role will be office based located at our head office in Birmingham, B37
Main Responsibilities:
* Answering all incoming calls in a speedily manner, maintaining calls answered sla’s
* Responsible for maintaining a high level of professionalism with drivers and working to establish a positive rapport with every caller
* Update drivers with progress and instructions to resolve issues
* Liaise with contacts at collection and delivery points to resolve issues as quickly and efficiently as possible
* Liaise with the coordination and planning team to ensure all areas are kept up to date with any changes in the drivers planned day
* Update conformance information in our core business database, during and after each call
* Have a positive impact to ensure that we continue exceed expectation
* Strong Customer Service
* Confident to communicate with all team members
* Ability to remain professional and courteous with drivers and customers at all times
* Excellent verbal and written communication skills and a passion for finding solutions to enhance performance
* Strong organisational skills with a keen eye for detail
* Dedicated and ambitious, able to handle high work demands
* Able to build and maintain effective working relationships with all levels
* Well organised with excellent attention to detail and the ability to multi-task
Working for BCAL you will receive.
* Benefits include a minimum of 25 day’s holiday + Bank Holidays
* Company pension scheme
* Internal promotion as much as possible
* Cycle to work scheme
* Reward scheme that offers online and High Street discounts
* If you are looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!
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