Job Title
IT 1st Line Support Analyst
Company Overview
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team of highly skilled specialists deliver innovative solutions to the challenges our clients face. The company is split into two business areas: Utility Infrastructure – team designs, builds and maintains critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators; Social Infrastructure – team revitalises homes and communities through retrofit, refurbishment and maintenance work.
Equal Opportunities Statement
At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.
Key Responsibilities
* Provide 1st line support for IT incidents and service requests.
* Support and manage Lenovo/Dell laptops, mobile devices (Samsung/Apple), and Microsoft 365 apps including Teams.
* Troubleshoot video conferencing tools (Logitech, Teams).
* Log and track issues using ITSM tools and escalating when needed.
* Support onboarding, training and IT hardware lifecycle (procurement to disposal).
* Maintain asset records and conduct regular audits.
* Assist with IT projects and system improvements.
Requirements
* Previous 1st line IT support experience in a medium to enterprise environment.
* Strong knowledge of Windows 11, Microsoft 365, and common hardware.
* Excellent troubleshooting, communication and documentation skills.
* Relevant IT certifications (CompTIA A+, Microsoft Fundamentals or similar).
* Full UK driving licence.
Benefits
* Health Cash Plan.
* Life Assurance.
* Pension Scheme.
* Holidays – 26 days annual leave plus 8 bank holidays, with the option to buy more.
* Discounts & Perks – savings on tech, retail, gym memberships, bike purchases, RAC cover and more.
* Employee Assistance Programme – 24/7 confidential support for health, legal and financial matters.
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