Job Description
Customer & CRM Analyst | Hybrid – West Berkshire
Reports to: Head of Data & Insights
An opportunity to join a well-established, direct-to-consumer wine retailer at a pivotal point in their data journey. This role is all about bringing customer insights to life and helping shape smarter CRM decisions across three well-known brands.
The Business
A leader in the wine subscription and DTC space, this business offers curated selections from both their own vineyards and trusted global producers. Known for cutting out the middleman, their commercial model delivers value directly to customers – and data sits at the heart of how they do it.
The business operates several well-known wine brands under its umbrella, and is now looking to take customer analytics to the next level. This is a role made for wine lovers, and the benefits ensure that you won't miss out on a sample or two!
The Situation
This new role is the first dedicated Customer/CRM Analyst position – a crucial step in better understanding and engaging their large customer base.
You'll join a team that also includes an eCommerce Analyst and a Product/Merchandise Analyst. The role will sit at the heart of the comme...