Job Description
Propositions & Experience Lead - Hove, UK
About the Role
Ready to shape customer experiences that make a real difference? Join us and lead propositions that put people first, driving innovation and simplicity in every interaction. At EDF, Success is Personal – your journey is powered by us.
The Opportunity
The Sales & Marketing team is the growth engine of our Retail business. We blend deep customer insight with bold innovation to drive acquisition, retention, and value creation. From shaping compelling propositions to delivering targeted campaigns, we empower customers to save money and carbon – while helping EDF lead the transition to an Electric Britain.
As the Propositions & Experience Lead you will design and deliver customer-first propositions that transform EDF’s energy experience at the Moments That Matter. This role ensures every proposition is bold, simple and advocacy-driving, while embedding agile ways of working that keep delivery customer-centric and outcomes-focused.
Alongside a competitive salary and potential for an annual bonus, this is a hybrid role with flexibility to work from home and attend our #Hove office at least two days per month. We’ll support you with the tools and collaboration you need to succeed.
From shaping compelling propositions to embedding agile ways of...