Branch Manager
Location: Milton Keynes
Salary: 50,000 per annum
Working Model: Fully Office-Based
Overview
We are seeking an experienced Branch Manager to lead day-to-day operations within a busy retail banking branch in Milton Keynes. The successful candidate will be responsible for driving business performance, ensuring regulatory compliance, and delivering excellent customer service.
Key Responsibilities
* Oversee daily branch operations, ensuring smooth and efficient service delivery
* Lead, coach, and develop branch staff to achieve performance targets
* Drive business growth through customer acquisition and relationship management
* Ensure full compliance with FCA regulations, AML/KYC requirements, and internal policies
* Manage risk, controls, and audit readiness within the branch
* Handle escalations and provide high-quality customer service
* Monitor branch performance, reporting on KPIs and implementing improvements
Requirements
* Previous experience in a Branch Manager or senior retail banking role
* Strong knowledge of retail banking products and services
* Good understanding of FCA regulations, compliance, and risk management
* Proven leadership and team management skills
* Strong communication and customer relationship skills
Benefits
* Competitive salary of 50,000
* Opportunity to lead and develop a growing branch
* Stable, office-based role within a reputable banking environment
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