First impressions are the most important, right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest receives a warm, vibrant Village Hotel Club welcome. As a font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they even become issues. Nothing is too much trouble.
Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.
Join us, and we can offer you benefits such as:
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
* Friends and Family discounted stays from £49, including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in our Village Hotel Starbucks stores.
* Excellent training and development, including Rising Stars and Talent Academy programmes.
* A more engaging way to train across hotel areas using our Mobile Gaming training platform.
* Discounts and cashback offers on various High Street Brands and Supermarkets.
* Well-being and Healthcare benefits, along with monthly well-being programmes to support mental health.
* Prioritizing mental well-being with Mental Health first aiders and up to 2 mental health days annually.
* Financial well-being support and salary drawdown via Wagestream.
* Access to our Employee Assistance Programme for support and counselling.
* Flexible working hours.
* A fun, supportive, and inclusive work environment with regular team events.
* Reward and Recognition Incentive schemes.
* Anniversary rewards for key service milestones.
* Electric car salary sacrifice scheme.
* Guaranteed day off for your birthday.
* Discounted Health Cash plan and Sick pay Insurance.
* Various BIG People Days to celebrate and reward employees and their communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme.
* Life Insurance.
* Terms and conditions apply based on your contract.
What we need from you:
* Personality, and bags of it.
* A great memory to add that personal touch for returning guests.
* A proactive problem solver.
* A passion for delivering the best guest experience.
* Strong communication skills.
* A team player who can partner with other departments.
Come and be part of something new and special — Work, Grow & Play the Village Way!
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