Global Payments is transitioning and expanding its eCommerce and digital payments capabilities across the UK & ROI. As eCommerce Migrations Director, you will lead the teams, ways of working, and delivery frameworks responsible for migrating existing customers onto Worldpay eCommerce and associated card‑not‑present (CNP) solutions. This is a people‑led leadership role with broad influence across sales channels, growth teams, professional services, and technology. You will shape how customer migrations are planned, executed, and scaled—ensuring platform transitions deliver successful activation, strong customer outcomes, and sustainable commercial value.
What You’ll Do
* Lead the eCommerce Migrations function across UK & ROI.
* Build, develop, and coach teams responsible for migration delivery, activation support, and migration‑related sales support.
* Define and implement migration strategies that balance customer experience, delivery capacity, and business priorities.
* Ensure migrations result in real adoption and usage of Worldpay eCommerce and CNP capabilities, not just technical completion.
* Work closely with Sales, Growth, Professional Services, Product, and Technology teams to ensure clear ownership and smooth handover throughout the migration journey.
* Establish clear migration operating rhythms, governance, and escalation points.
* Use performance data and insight to identify risks, remove friction, and continuously improve migration outcomes.
* Act as a senior point of escalation for complex or high‑risk customer migrations.
What Success Looks Like
* Priority customers successfully migrated to Worldpay eCommerce
* Strong post‑migration activation and usage rates
* Reduced migration‑related churn and customer risk
* Clear ownership, consistency, and predictability in migration delivery
* A scalable migration model that supports long‑term platform transition
What You Bring
* Experience leading teams through migrations, implementations, platform transitions, or large‑scale customer change
* A people‑first leadership approach, with confidence coaching managers and delivery teams
* Strong organisational and prioritisation skills across multiple workstreams
* Commercial awareness with a focus on customer retention and value creation
* Experience working cross‑functionally in complex, matrixed environments
* A practical, data‑informed approach to improving execution and outcomes
What We Offer You
* A multifaceted role with a high degree of responsibility and a broad spectrum of opportunities
* A modern and flexible work environment and a dedicated, motivated, and supportive team
* Time to support charities and give back to your community
* A fantastic range of benefits designed to help support your lifestyle and well‑being
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