Our Excellent Benefits Package:
At ENU, we offer a great working environment where we support ambition, recognise achievement, and offer other excellent benefits including:
- Minimum of 41 days annual leave (including 10 fixed holidays at Easter and Christmas) and the option to purchase additional annual leave
- Generous employer pension contributions
- A wide range of learning and development opportunities
- Opportunity to join our staff inclusion and support networks
- Access to our benefits platform Vivup which includes huge range of discounts across the UKs major retailers, health care discounts and Cycle to Work
- Access to our Employee Assistance Programme
The Team:
As one of the largest professional services departments in the University, Information Services (IS) is responsible for the provision of technology, systems and library services.
Information services underpin all aspects of university operations and provide key enablers to deliver the ambitious University strategies for Learning & Teaching, Research & Innovation and Internationalisation. To do this, IS must observe sector and technology trends, listen to its users needs, develop core, interoperable capabilities, designed in such a way that they can be re-used in multiple contexts, and ensure that these are expertly delivered based on business priority and at best value for money.
The Role:
The Campus IT & AV Technician role encompasses the provision, installation, maintenance, and support of IT & audio-visual technologies across the University estate. They will also deputise for the Senior Campus IT & AV Technician when required.
What we will need from you:
You will:
- Participate in front-line service provision, supporting staff, students and visitors with enquiries and providing technical support, troubleshooting and resolving problems, escalating to second line teams where appropriate.
- Assist in staff and student inductions and demonstrate the use of equipment, where appropriate.
- Contribute to the creation and maintenance of end user documentation, instructions and signage.
- Take responsibility for the accurate recording and updating of all IT hardware assets within the remit of the team using the University designated asset management system.
- Assist in the delivery of high quality internal and external events by providing AV service provision and support in liaison with customers and other stakeholders.
- Support the delivery of Information Services Business Plan, in alignment with the wider University Strategic Plan, through business-as-usual activities and more focussed team and individually set objectives.
- Ensure that all customer incidents and service requests are logged, progressed, tracked and concluded satisfactorily using the University-designated Service Management System to agree Service Level Agreements (SLAs).
Additional information:
Application closing date:11.59pm on Thursday 24 th July 2025
Interviews: W/C 11 th August 2025
Salary: £25,733 - £30,805
The University is unable to sponsor the employment of international workers in this role on the Skilled Worker visa route. International applicants will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status.
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