About the Role
We are looking for a proactive and detail-oriented Customer Service Executive to support our fast-growing e-commerce logistics operations in the UK. This role is key to ensuring a high-quality customer experience by handling inquiries, resolving issues, and coordinating with internal and external stakeholders across the supply chain.
Key Responsibilities
* Handle daily customer inquiries via email, phone, and internal systems
* Provide timely and accurate responses regarding shipment status, delays, and delivery issues
* Liaise with warehouse, operations, and transport teams to resolve shipment-related issues
* Investigate and manage customer complaints, including lost/damaged parcels and service failures
* Monitor order and shipment tracking systems to proactively identify and address potential issues
* Maintain accurate records of customer interactions and case resolutions
* Support continuous improvement of customer service processes and SOPs
* Assist with reporting on customer service KPIs (e.g. response time, resolution rate, customer satisfaction)
Requirements
* Previous experience in customer service, preferably in logistics, supply chain, or e-commerce
* Strong communication skills in English (both written and verbal); additional languages are a plus
* Ability to handle multiple tasks in a fast-paced environment
* Problem-solving mindset with strong attention to detail
* Proficient in Microsoft Office (Excel, Outlook) and CRM/ticketing systems
* Team player with a proactive and customer-focused attitude
Preferred Qualifications
* Experience in cross-border logistics, last-mile delivery, or warehouse operations
* Familiarity with platforms such as Amazon, eBay, Shopify, or similar e-commerce systems
* Knowledge of UK shipping and customs processes
What We Offer
* Competitive salary and performance-based bonus
* Opportunity to work in a dynamic and international environment
* Career development and progression opportunities
* Supportive and collaborative team culture
Application
If you are interested in joining a fast-growing logistics business and building your career in e-commerce supply chain, please apply with your CV.
👉 We are an equal opportunity employer and welcome applications from all qualified candidates.