Customer Service & Sales Administrator
Location: Marchwood, Southampton
Hours: 36.25 per week (alternating weekly schedule - see below)
Salary: £25k per annum
Working Hours:
Week 1: Monday to Thursday: 7:45am – 4:00pm (30-minute unpaid break)
Friday: 7:45am – 1:30pm (30-minute unpaid break)
Week 2: Monday to Friday: 7:45am – 4:00pm (1-hour unpaid break)
TLP Recruitment are seeking a highly motivated Customer Service & Sales Administrator to join a dynamic team based in Southampton. This is a varied role requiring strong communication skills, attention to detail, and the ability to handle multiple tasks in a busy environment. If you thrive on delivering excellent customer service and enjoy working in a collaborative office setting, we want to hear from you.
Key Responsibilities:
Respond to customer enquiries face-to-face, over the phone, and via email
Prepare quotations and sales orders
Answer technical queries and provide product information
Raise purchase orders for job-specific requirements
Generate picking lists and delivery notes
Liaise with logistics partners to coordinate deliveries
Maintain accurate filing and documentation
Complete and issue test certification for customers
Input and manage data on our asset system
Coordinate inspection scheduling with customers
Monitor and manage stock levels
Raise purchase orders for stock, fittings, and stationery
Check and log incoming goods and deliveries
Deliver outstanding customer service at every interaction
Perform general office duties as required
Essential Skills & Qualifications:
High level of customer focus
Strong problem-solving and decision-making abilities
Computer literate with good data entry skills
Detail-oriented and organized
Effective team player with strong time management
Proactive in identifying and pursuing sales opportunities
Ability to follow up on enquiries and drive results
Background in the lifting industry and/or knowledge of wire rope products
For more information, please call TLP Recruitment - Southampton now or apply now and one of the team will be in touch!
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