Service Manager – Renowned Franchise Brand
1. Location: Ipswich
2. Salary: Up to £39,000 (Basic) + Bonus (KPI-based)
3. Working Hours: Monday to Friday, 8:00 AM – 5:30 PM (Weekends required infrequently for cover purposes)
4. Perks: 25 days holiday + Bank Holidays, Company Car Scheme, Fuel Card
About the Role:
We’re delighted to be working with a franchise brand in Ipswich, known for its excellence and reputation in the industry. We are currently recruiting for an experienced Service Manager to lead and oversee the day-to-day operations of their service department.
This is a fantastic opportunity for an individual with a strong background in service management, who is looking for a rewarding role with a well-established brand. The position offers a competitive salary of up to £39,000 per year, plus a performance-based bonus structure linked to KPIs. You will also enjoy a host of fantastic benefits, including a company car scheme and fuel card.
Key Responsibilities:
5. Managing and leading a team of service staff, ensuring high levels of customer satisfaction and service delivery.
6. Overseeing daily service operations, ensuring efficiency and adherence to brand standards.
7. Achieving and exceeding KPIs and service targets.
8. Ensuring a smooth workflow, with attention to the scheduling of jobs, stock control, and customer communication.
9. Handling customer complaints or issues promptly and professionally.
10. Managing resources, training, and development of staff to maintain high standards.
11. Reporting to senior management on performance and suggesting improvements.
Skills & Experience Required:
12. Previous experience in a service management role, ideally within a franchise or similar industry.
13. Strong leadership and team management skills.
14. Excellent communication and interpersonal skills.
15. Ability to work to targets and KPIs.
16. Strong problem-solving abilities and a customer-centric approach.
17. Valid driving license.
Perks and Benefits:
18. Up to £39,000 basic salary with an achievable bonus structure based on KPIs.
19. Company car scheme and fuel card for business and personal use.
20. 25 days holiday plus bank holidays, allowing for a great work-life balance.
21. Supportive and dynamic work environment with the opportunity for growth within a renowned franchise brand.
This role is perfect for an ambitious Service Manager who thrives in a fast-paced environment and is ready to make a real impact within an exciting and growing business. If this sounds like the opportunity you’ve been looking for, we’d love to hear from you!
If you are interested in this Service Manager position or similar roles in Ipswich and the surrounding areas, please contact Danielle Axtell Carty at Perfect Placement.