Job description
Essential
* Experience in the Retail Industry at a sales advisor level.
* Preferably from a watch/jewellery, or retail back ground.
* Must have a positive and outgoing outlook
* Must enjoy their work and have a natural passion for watches and customer service
Preferred
* Have experience with luxury watches or jewellery.
* Be accommodating to shifts, longer trading hours and staying late for events etc.
* Have experience dealing with international customers.
* Ability to communicate in other languages for example, Mandarin.
Sales
* Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
* Ensure good knowledge of all functions of watches and other products.
* Provide reliable information to customers in all matters relating to sales and customer service.
* Help display merchandise as directed.
* Contribute to the store reaching its monthly, quarterly and annual sales targets.
* Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
Security
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
* Maintain/build a general awareness of products and security hot spots.
* Follow Company policy and procedures for opening/closing the store.
* Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
* All transactions to be handled in a responsible and secure way.
* Till functions, cashing up, payments and general duties.
* Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
* Ensure the store is kept clean and presentable at all times.
* Back of house and shop floor are both just as important.
* Health and Safety aware.
* Good Visual Merchandising standards.
Communication
* Adhere to company policies and regulations.
* Attend briefing sessions as directed by your line manager.
* Can present, and conduct, themselves in a professional manner to both customers and colleagues.
* Can deal with international customers and familiar with their customs and culture.
* Can communicate clearly to consumers and colleagues.
Product Knowledge
* Attend regular training days.
* Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
* Be able to deliver good product knowledge to our customers.
Other
* To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
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