About the job
Ripple⁺ is one of the UK’s fastest-growing wellness brands. Born from personal passion and real need, Ripple⁺ was created with one belief at its core: when rituals feel good, they stick. And when they stick, they transform.
We operate across two key categories:
* ripple⁺ inhalables: A revolutionary approach to nicotine-free inhalation. Our mission is simple: help people step away from nicotine and move toward healthier habits through plant-powered alternatives.
* ripple⁺ home: A modern home fragrance solution, including incense, reed diffusers, and upcoming scent innovations that transform spaces with clean, high-quality aromas.
ripple⁺ Brand DNA:
* Extreme Ownership: Take full responsibility for every outcome within your control.
* Pursuit of Quality: How you do anything is how you do everything. Excellence is a habit.
* Purpose: Be here because you want to be. We are a passionate long-term-focused team.
* Growth Mindset: Embrace continuous learning, resilience, and adaptability to thrive.
Why the role exists
We operate across US/UK/EU with multiple 3PL partners and Shopify to WMS integrations. We need a detail‑oriented Operations Executive to keep inventory and order flows clean, maintain data, and support some production/procurement related activities so we can scale with fewer errors and faster decisions.
Key Responsibilities:
Inventory & Stock
* Maintain daily visibility of stock across all warehouses/markets; update inventory trackers.
* Reconcile WMS/3PL stock, investigate variances, and close actions.
* Flag out-of-stock/low-stock risks with proposed mitigations.
Orders & Customer Ops (D2C & Wholesale)
* Proactively monitor order queues and exceptions with a strong focus on avoiding backorders.
* Ensure D2C orders are fulfilled correctly and on time; track and resolve on-time fulfilment issues with 3PLs/couriers.
* Support B2B/wholesale processes, shipment documentation preparation (commercial invoices, packing lists and delivery notes) and coordinate store/retail partner deliveries.
Shipping & Logistics
* Coordinate inbound POs by raising ASN’s, keeping abreast of freight forwarder deliveries and 3PLs; keeping everyone aligned on timelines/ETAs.
* Track sea/air shipments and report statuses against plans; while escalating delays with data.
* Liaise with 3PLs on outbound fulfilment; monitor SLA performance (OTD, CFR) and drive fixes for repeated issues.
* Communicating with 3PL partners and carriers to chase issues, align on timelines, and unblock shipments.
Data, Reporting & Systems
* Contribute to daily/weekly KPI updates
* Clean and merge CSV exports; maintain Google Sheets dashboards (XLOOKUP/VLOOKUP, SUMIFS, FILTER, pivots).
* Perform basic hygiene checks on Shopify/WMS syncs.
Process Improvement & Projects
* Take a key role in our upcoming ERP implementation helping to shape the future of Ripple⁺.
* Contribute to longer‑term projects (e.g., new market expansion, 3PL transitions, packaging/logistics and cost reductions).
What we’re Looking For
* At least 2-3 years’ experience in a similar role, ideally within FMCG or consumer goods.
* Advanced knowledge of Excel / Google Sheets (XLOOKUP, SUMIFS, FILTER, pivots).
* Clear written & verbal communicator.
* Confident with 3PLs/carriers
* Highly organised and detail-driven; manages multiple priorities under pressure.
* A proactive problem-solver that flags risks early.
* Experience with WMS/Shopify and 3PL portals with accurate data entry.
* Team player & self-starter; customer-minded (OTIF for D2C & B2B)
What We Offer
* A dynamic, entrepreneurial environment with direct exposure to decision-making.
* A culture of ownership, learning, and high standards.
* Competitive salary reflective of experience and impact.
* Reports into to: Head of Operations