Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We're looking for an experienced CDD Advisory Manager to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.
What you'll own as the CDD Advisory Manager
Financial Crime Expertise and Strategic Partnership Management
* Lead the development and enhancement of compliance and risk frameworks, SOPs, and practical controls
* Serve as a trusted conduit between 2LoD and 1LoD, ensuring clear and consistent communication
* Monitor emerging regulation, industry trends, and evolving typologies; share insights across the business to strengthen collective awareness
* Provide education, collateral, and subject matter guidance on CDD including high‑risk sectors such as Crypto, Gambling, Payment Facilitators, new products, propositions and market entries
* Define, implement and manage an end‑to‑end Escalation Matrix covering critical risk assessments, hand-offs, and risk acceptances
* Provide informed oversight, challenge, and recommendations on the onboarding or exit of customers presenting elevated or complex financial risk
* Drive strategic partnerships to support enterprise growth initiatives while ensuring early, risk-informed engagement
Governance and Reporting
* Identify and escalate emerging financial crime risks and support delivery of mitigating change initiatives
* Analyse themes from referrals, escalations, and enterprise-wide interactions and contribute to the 1LoD Learning Needs Assessment
* Assist in resolving issues raised by internal and external audits, including supporting remediation plans
* Define clear thresholds, KPIs, and performance metrics to drive consistency and measurable outcomes
* Perform Root Cause Analysis to identify systemic issues, assess emerging trends and inform improvements to design and reporting accuracy
* Provide high quality insights, dashboards and narrative reporting for senior leadership, governance forums, and external stakeholders, highlighting risks, themes and improvement opportunities
* Partner with Compliance, Risk, Audit and other key stakeholders to ensure alignment with regulatory obligations, internal policy and industry expectations
Continuous Improvement
* Review CDD policies, standards, and operational processes to identify opportunities for simplification, efficiency, and improved compliance
* Promote a data‑driven, intelligence‑led approach to the ongoing assessment of financial crime risks
* Identify and implement improvements that support business objectives while maintaining robust regulatory adherence
* Collaborate with internal stakeholders to address challenges, streamline customer journeys, and optimise monitoring/reporting
* Support the successful delivery of key initiatives across the CDD operational estate
Leadership
* Lead, mentor and develop a high performing team, creating a culture of excellence, accountability and continuous development
* Implement performance management frameworks, including clearly defined objectives, regular performance reviews and career development plans to build a high performing function
* Foster a collaborative and inclusive team culture that promotes open communication, knowledge sharing, and professional growth
* Cultivate a customer‑centric, risk aware culture, encouraging innovative and proactive thinking to balance regulatory objectives and exceptional customer experience
* Develop and maintain an open and positive relationship with internal and external stakeholders, to support collaboration, influence decision making‑making, and enhance the effectiveness of the CDD function
* Identify areas of improvement and emerging threats and develop comprehensive training programmes to enhance capabilities and expertise
What you'll bring
Essential
* Minimum of 5 years' experience in a compliance or risk management.
* A demonstrable understanding of legal and regulatory requirements pertaining to customer due diligence, Wolfsberg industry standards & card network rules
* Knowledge of high-risk vertical regulations such as gambling, payment facilitators, cryptocurrency and money transmission
* You have a strong practical understanding of the importance of a rigorous control environment
* A strategic thinker with the ability to identify, mitigate and communicate risks and issues that could impact the organisation and the customer experience
* Ability to build a positive culture of continuous improvement and learning, encouraging professional development opportunities and knowledge sharing initiatives
* Ability to maintain strong relationships with stakeholders at all levels of the organisation, ensuring effective communication and alignment
* Highly analytical and strong problem-solving skills, with the ability to interpret complex data and make informed decisions.
Desirable
* Experience in the payment services industry
* Familiarity with regulatory bodies including FCA or DNB
* Relevant professional qualifications e.g. Diploma in AML or Financial Crime, CAMS certification, or quality management certifications
* Experience using tools such as Orbis, Fenergo, Actimize, Salesforce
About the team
To learn more about our winning teams, check out our world-class teams that own it every day.
To learn more about the behaviors we value, checkout our values and behaviors.]
What makes a Worldpayer
What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex.
We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
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