About: Philema Hospitality
We are a family-owned forward-thinking company who put our team and guests at the heart of everything that we do. We focus on development, well-being and team engagement with bespoke programmes to support each of these values. We create an environment which engages with our employees and ensures they feel appreciated, “when you enjoy what you do, work becomes play”
Shortlisted for Best Retention Initiative & Career Development Initiative at Springboard Excellence Awards 2023.
Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event
About the Role:
We are looking for a commercially minded and hands-on AI & Automation Manager to lead the next phase of digital transformation across our multi-site hospitality group.
This is not a theoretical or back-office IT role. It is a practical, high-impact position focused on identifying opportunities, implementing solutions, and embedding AI into day-to-day operations across our hotels.
From guest experience to finance, marketing to operations, you will be responsible for turning AI into measurable efficiency, improved service, and smarter decision-making.
Key Attributes:
Experience
* Experience implementing AI, automation, or digital transformation within a business environment
* Proven track record of improving efficiency through technology
* Experience working across multiple departments (operations, finance, marketing, etc.)
Skills
* Strong understanding of AI tools, automation platforms, and integrations
* Commercial mindset - able to focus on ROI and practical outcomes
* Ability to translate technical concepts into clear, actionable plans
* Excellent stakeholder management – able to influence at all levels
Preferred, not essential.
* Experience in hospitality, multi-site operations, or service-led businesses
* Familiarity with Microsoft ecosystem (Copilot, Power Platform, Teams, SharePoint)
* Experience with data visualisation tools (e.g. Power BI)
Role & Responsibilities:
AI Strategy & Opportunity Identification
* Identify and prioritise opportunities for AI and automation across all departments (front office, reservations, housekeeping, finance, marketing, HR)
* Work closely with senior leadership to align AI initiatives with commercial and operational goals
* Build and maintain an AI roadmap focused on ROI, efficiency, and guest experience
Process Automation & Implementation
* Design, build and deploy automation workflows using tools such as Microsoft Copilot, Power
* Automate, and other AI platforms
* Remove manual processes and streamline repetitive tasks across the business
* Create scalable solutions that can be rolled out group-wide
AI Systems Management
* Oversee all AI tools and systems used across the group
* Ensure integrations between systems (PMS, CRM, finance platforms, marketing tools) are optimised
* Monitor performance, usage, and outcomes of AI solutions
Data, Reporting & Insights
* Work with operational and finance teams to ensure AI tools are delivering meaningful insights
* Support the development of dashboards and reporting (e.g. Power BI)
* Turn data into actionable recommendations for senior leadership
AI Governance & Security
* Establish and enforce best practice for AI usage across the organisation
* Ensure compliance with data protection, privacy, and security standards
* Develop clear internal policies for responsible AI use (including staff guidelines)
Training & Adoption
* Lead training and change management to ensure teams fully adopt AI tools
* Build simple, practical training materials for operational teams
* Champion a culture of innovation and continuous improvement