Cardiff Council’s Support and Accommodation Service provides accommodation, advice, and support to vulnerable single people and families in housing need.
Our services operate 24/7, 365 days a year.
The service has undergone significant changes, and successful candidates will contribute to its expansion.
About the job
This is a temporary position, covering maternity leave until 15th August 2026.
The Supported Accommodation team for families is based in multiple locations across the city.
The role involves managing the day-to-day operations of the Council’s supported accommodation portfolio, which offers temporary housing for clients and families who are homeless and assessed as in priority need.
As Supported Accommodation Officer, you will be responsible for a portfolio of properties and clients, building management, and organizing diversionary activities.
What We Are Looking For From You
We seek dynamic, motivated, and creative individuals capable of fostering positive relationships.
This is an exciting opportunity, and we welcome applications from people with diverse backgrounds to make a real difference. Experience working with individuals with complex behaviors and understanding issues faced by homeless individuals or families will be advantageous.
You should have experience working face-to-face with customers and a commitment to providing high-quality customer service. Good communication, administrative, and IT skills are essential, along with the ability to resolve disputes positively and constructively.
Proficiency in a community language would be an advantage.
Additional information
This post is temporary until 15/08/2026.
Internal candidates applying on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests can only be approved by the relevant Director/Assistant Director/Chief Officer or a senior officer graded no lower than OM2, or in schools, the Head teacher/Governing Body.
This position is subject to Disclosure and Barring Service (DBS) Enhanced checks.
This vacancy is suitable for job sharing.
Applications in both English and Welsh are welcomed. Welsh applications will be treated equally to English ones.
For an informal discussion about the role, please contact Victoria Jones at Victoria.Jones2@cardiff.gov.uk.
Please note: The Council does not accept CVs. When completing the application, refer to the information provided on our website.
Important information for completing your application:
Job Category: Admin / Clerical
Department: Housing & Communities
Working Pattern/Contract Type: Full Time Temporary
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