Salary: £55,000 - 55,000 per year Requirements: Strong experience with Microsoft Dynamics 365 (CRM) and Power Platform Knowledge of the wider Microsoft 365 ecosystem (e.g. Marketing tools) Understanding of CRM security models and governance Experience in IT service delivery and service management (ITIL Foundation or equivalent) Proven ability to lead and develop high-performing teams Experience managing suppliers and IT contracts Strong stakeholder management and communication skills Familiarity with Agile methodologies (Scrum) Degree/HND or equivalent experience Responsibilities: Lead, manage and develop a team of technical specialists Oversee delivery and support of D365 and Power Apps services Ensure services meet ITIL best practices and agreed service levels Manage workloads, priorities, and cross-team dependencies Maintain compliance with architectural and security standards Build strong relationships with stakeholders, suppliers, and service owners Drive continuous service improvement and innovation Manage risks, documentation, and operational processes Lead small projects, ensuring delivery to time, cost, and quality Champion new technologies and digital strategies Technologies: CRM Support ITIL Marketing Microsoft 365 Security Office 365 More: We are a forward-thinking IT Services company based in Bristol, offering a hybrid working model and an excellent salary range of £50,000 - £56,000. Our benefits include an outstanding pension and holiday package. We pride ourselves on building a diverse and inclusive community, fostering a culture of respect and equality. By joining us, youll play a crucial role in delivering critical Microsoft-based services, supporting our organisational strategy, and driving continuous improvement across digital platforms. last updated 20 week of 2026