Social network you want to login/join with:
col-narrow-left
Client:
Location:
Horsham, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
274b46df0e57
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
col-wide
Job Description:
Role
Do you want to play a key role in providing top-tier technical support?
You’ll have the opportunity to join an award-winning provider of Connected Cloud Solutions.
Why you will love this role:
* Provide technical support for incoming customer queries and escalations.
* Take ownership of high-level incidents and problems, ensuring timely resolution.
* Mentor and develop 2nd/3rd line engineers, sharing your expertise.
* Ensure incident management procedures are followed with precision.
You’ll benefit from:
* Obtain a CCNP cert (or equivalent) if needed and advance your career.
* Showcase your exceptional customer service skills.
* Apply your strong understanding of Routing and Switching technologies.
This role is with a renowned provider of Connected Cloud Solutions to UK businesses, offering an opportunity to make a significant impact and grow your career in a dynamic environment.
Apply now and take your career to the next level!
* Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers
* Take ownership and effectively manage through to the resolution of high-level escalation Incidents, Problem Tickets and Major Incidents
* Liaising with customers for any other purpose related to the support of customer service
* To mentor and aid in the development of 2nd/3rd line engineers through knowledge transfer
* Ensuring Incident Management procedures are followed
* CCNP cert (will send if the cert has lapsed etc.) or NSE 4/5 – need a cert
* 3rd Line Support – NOC environment experience or technical support in a large co
* Strong understanding of Routing and Switching (e.g. BGP, OSPF, EIGRP, L3VPN, L2VPN and VPLS technologies)
#J-18808-Ljbffr