Job title: Senior ServiceNow Configuration Analyst
Division: Data, Technology & Innovation
Department: Service Operations
1. Salary: National (Edinburgh and Leeds) ranging from £52,400 to £71,000 and London £57,700 to £75,000 (salary offered will be based on skills and experience)
2. This role is graded as: Senior Associate – Regulatory
3. Your recruitment contact is Steve Christopher via k. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
About the FCA and team
We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.
The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile, and cost-effective technology and data ecosystem that drives better decisions, transparency, and operational efficiency. Sitting within DTI, the Data Strategy and Services team support providing central data services through the Data Front Door, setting best practice and supports the organisation on Data acquisition, quality remediation, management and sharing.
Role responsibilities
4. Champion the CMDB process by managing its backlog, supporting its growth and keeping the Configuration Manager informed
5. Manage BAU tickets with care, ensuring data integrity, supporting service mapping and enabling insightful analysis and reporting
6. Chair governance forums and contribute to continuous improvement initiatives within configuration management
7. Embed the CMDB Operating Model into Service Operations and ITSM practices to ensure seamless integration and alignment
8. Build trusted relationships with Service Managers, Operational Resilience and ITSM teams, offering expert guidance and acting as deputy when needed
9. Mentor junior colleagues through knowledge sharing and by fostering a supportive learning environment
10. Support transformation efforts by helping shape the CMDB across the organization and engaging with senior leadership to promote a culture of authenticity and psychological safety
Skills required
Minimum:
11. Demonstrated experience in designing and managing Configuration Management data models, service mapping and CMDB operations
12. Hands-on experience working hands-on with ServiceNow CSDM & CMDB, including discovery, certification, deduplication and service mapping.
13. Prior experience contributing to Agile environments and problem-solving to support daily stand-ups and sprint goals
Essential:
14. A recognised qualification such as ITIL v4 or an equivalent professional certification
15. Solid understanding of cloud infrastructure technologies and their role in supporting service delivery
16. Experience in implementing or supporting governance controls to ensure data accuracy, with the ability to identify opportunities for process improvement and automation
17. Proficiency in identifying and resolving data quality issues across Configuration Items (CIs)
18. Excellent communication and stakeholder management skills, with the ability to build strong relationships and engage effectively with senior stakeholders, internal teams and external partners
Benefits
19. 25 days annual leave plus bank holidays
20. Hybrid model with up to 60% remote work
21. Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
22. Private healthcare with Bupa, income protection and 24/7 Employee Assistance
23. 35 hours of paid volunteering annually
24. A flexible benefits scheme designed around your lifestyle
For a full list of our benefits and our recruitment process as a whole visit our benefits page.
Our values and culture
Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation and delivers better regulation.
If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.
We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.
Disability confident: our hiring approach
We’re proud to be a Disability Confident Employer and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes, we may progress applicants whose experience most closely matches the role’s key requirements.
Useful information and timelines
Timeline:
25. Job advert close: 9 November 2025 at 11:59pm
26. CV Review/Shortlist: 10-11 November 2025
27. First Interview: from 17 November 2025
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.