MORI is a digitally native, direct-to-consumer baby and toddler clothing brand established and headquartered in London. We exist to inspire parents to raise kinder generations so together we can give babies a softer and stronger start. Key to our growth is the strength in our brand, standing by our values and connecting deeply with our customers. We are a hard-working and close-knit team dedicated to creating quality products and a brand loved by parents, globally.
The Role
We are hiring for a new Retail Store Manager with prior managerial experience and a passion for the infant apparel sector, as we expand our retail footprint. This role is key to our customer experience both in-Store and online, and is an exciting and busy role with a variety of responsibilities including:- ownership of a Store’s sales targets and KPIs, visual merchandising, team management and development of business strategies to support and maintain MORI’s success in a competitive marketplace.
Key Responsibilities
* Day-to-day Store management including:- managing a team, effective resourcing for all hours of operation, management of stock, the ‘look and feel’ of the sales floor and processing deliveries
* Achievement of Store sales goals; including:- through training, motivating and mentoring Store team members
* High levels of customer-satisfaction through excellent customer service
* Store administration and compliance with internal policies, procedures and statutory best practice
* Maintaining impeccable visual merchandising standards within the Store
* Keeping abreast of and reporting internally on buying trends, customer needs and KPIs
* Effective and swift management of all Store-related issues that arise from team members or, customers
* Effective stock and inventory management
* Collaboration with the Head Office teams on product, marketing and growth initiatives
* Leading the successful hiring and onboarding process for new team members
Requirements
About YOU
* Proven successful experience as a Retail Store Manager or, Assistant Store Manager
* Passion and a natural interest in the baby / children’s apparel industry
* Powerful leadership and training skills
* Strong sales and customer management skills
* Strong organisational skills
* Excellent communication and interpersonal skills
Benefits
* Industry competitive salary
* Regular social activities
* Enhanced parental leave policy
* Cycle to work scheme