Position Type: Full-time/Permanent
We are looking for an experienced Branch Manager to join our Westhill Branch. The successful candidate will be responsible for bringing out the best in estate agency staff by providing training, coaching, development and motivation.
JOB PURPOSE
* Manage staff and encourage a positive working environment
* Ensure client satisfaction
* Committed to the expansion and success of the Branch and Firm by implementing strategies that increase productivity and enable targets to be met
* Enforce company protocols/policies
* Provide accurate market valuation of client's properties
* Sell the benefits of marketing within Aberdein Considine
Identify additional client requirements and cross sell other services offered by Aberdein Considine
KEY RESPONSIBILITIES
Bring out the best in estate agency staff by providing training, coaching, development and motivation
Ensure staff are suitability trained to conduct role
* Address customer and employee satisfaction issues promptly
Ensure full and proper implementation of and adherence to Firm Policies and procedures
* Locate areas of improvement and propose corrective actions
* Share knowledge with other branches and Area Manager/Estate Agency Director on effective practices, market trends, competitor activity, business opportunities and needs
* Network to improve the presence and reputation of the branch and Firm
Assist with preparation of budgets
Monitor expenditure/cost controlling
Managing supplier relationships and escalating any issues
* Setting daily schedules for the team/managing workloads
* Assist with recruitment
* Develop solutions for problems that arise
* Lead by example
QUALIFICATIONS
Essential
Educated to Higher level or above
Desirable
* Educated to Further Education level
SKILLS AND EXPERIENCE
Essential
* Strong oral and written communication skills
* Good presentation skills
* Well presented and professional
* A pleasant, confident manner
* Tact, discretion and respect for confidentiality
* Reliable and honest
* Possess good interpersonal skills
* Able to adapt to different professional and social environments
* Ability to plan and prioritise own workload
* Ability to work under pressure within a face paced environment
* Work well as part of a team
* Able to lead and motivate a team
* Previous estate agency or property sales experience
* Proven track record of achieving targets
* Experience of cross selling and building business
* Must be able to work both unsupervised and with upper management
* Ability to meet sales targets
* Full, clean Drivers Licence
Desirable
* Proven estate agency branch management experience
* Sufficient knowledge of modern management techniques and best practices
* Familiarity with industry rules and regulations
* Previous management experience in a similar environment
* Leadership and human resources management skills
KNOWLEDGE
Essential
* Local property market conditions
* Local economic factors
* Advertising mediums relevant to the property industry
* An understanding of financial services products
* Knowledge of the conveyancing process (buying and selling)
* Extensive knowledge of the firms processes and policies
Desirable
* Local Authority Building Standards/Planning Process
APTITUDES
Essential
* Natural ability to sell
* Personable
* Relates to people
* Handles conflict well
* Good at solving problems
* A natural leader
* Self motivated and ambitious
* Hands on approach to management