What you’ll be doing
as a Telecoms Coordinator
1. Manage the full OT Communications Services Estate, identifying issues and implementing solutions to ensure services remain fit for purpose while minimising cost to the business.
2. Review, analyse, and identify unusual spends across communication providers, ensuring rapid investigation and resolution with relevant engineers.
3. Conduct regular audits of communication services, documenting findings, evidencing redundant services, coordinating approvals, and ensuring timely cessation of unnecessary services.
4. Lead tariff optimisation activities to ensure minimum spend and maximum protection against unexpected usage charges.
5. Maintain accurate recording and continual updating of communication services within the OT IPDB, ensuring data integrity across the OT estate.
6. Act as an approver for all OT Communications services ordered via TAPS and other system administration channels.
7. Create and manage accounts for communication services, ensuring correct linkage and documentation to the OT network infrastructure.
8. Provide focal-point support for OT communications issues, provider notifications, and problem resolution.
9. Manage communications provider portals, including periodic user and service audits and basic administrative support.
10. Identify, assess, and escalate operational risks relating to communications infrastructure, contributing to the OT Risk Register.
11. Deliver system improvements and support the implementation of internal OT and digital network projects, ensuring technical and cost benefits.
12. Liaise and build strong relationships with Operations teams, ensuring service expectations are met and exceeded.
13. Support team capability development by maintaining and delivering against a Personal Development Plan (PDP), identifying individual and team skills gaps.
Base Location: Reading, Clearwater Court – Hybrid
Working Pattern: 36 Hours
What you should bring to the role
Essential Experience
14. Experience in maintenance and/or technical delivery of network equipment within a large enterprise environment.
15. Strong analytical, communication, and interpersonal skills with the ability to make reactive decisions and prioritise effectively.
16. Proven ability to work independently, manage stakeholders, and provide excellent customer service.
17. Demonstrated problem-solving capability, balancing technical, operational, and customer considerations.
Essential Technical Skills & Qualifications
18. Educated to A-level or equivalent in a relevant technical discipline.
19. Proficient in troubleshooting, fault-finding, root-cause analysis, and report writing.
20. A full UK driving licence.
Desirable Experience
21. Experience managing conflicting demands and prioritising workloads for yourself and others.
22. Experience in customer (internal or external) relationship management.
23. Knowledge of the water industry, utilities sector, or similar operational environments.
Desirable Technical Skills & Qualifications
24. Good knowledge of IP communications, LAN, WAN, and mobile communications, including practical application.
25. Awareness or basic understanding of virtualisation/hypervisors, Microsoft OS, Linux, SQL, ASP.NET, PowerShell, CMD prompt, and ITIL v4.
What’s in it for you?
26. Competitive salary up to £65,000 per annum, depending on experience.
27. Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
28. Performance-related pay plan directly linked to both company and individual performance measures and targets.
29. Generous Pension Scheme through AON.
30. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.