About the team and what we do
The transformation and technology directorate is a new directorate which will lead on operational transformation. This includes building ongoing work to make FtP efficient, ensure quality assurance across the whole process, reduce disparities and cut cost. This directorate will also drive forward the moderation of the NMC to ensure it is fit for the future. This directorate will be essential in ‘Building a new NMC’.
Your role and impact
In your role as Application Support Analyst, you will be providing technical support for the NMC applications, ensuring business-critical software applications runs smoothly and efficiently for end users. You will also be expected to investigate and resolve applications related incidents and service requests. Further to this, you will be required to provide technical support and expertise to projects and change initiatives, supporting go-live and service transitions processes.
What you’ll bring
1. Highly level of skill in using system admin tool
2. Deep knowledge of ITIL process, problem and change management
3. The ability to problem solve and identify reoccurring issues and patterns, demonstrating strong troubleshooting skills
4. Excellent communication and interpersonal skills, with the ability of building and maintaining strong rela...