Overview
We are advertising a Library Assistant position at Burgess Hill Library. Hassocks is a lively and welcoming village library, tucked away just off the main road, not far from the shops. We are looking for an individual with exceptional digital skills, a genuine passion for making a positive impact on the local community, and an understanding of the importance of community engagement and fostering a love for reading across all age groups. Library Assistants welcome everyone with a positive attitude and a resilient approach to every request. Providing excellent customer service is central to our library service, creating dynamic and engaging environments. Flexibility, creativity, and initiative are essential qualities for success.
Your responsibilities will include:
* Being the dedicated go-to person for customers at the library, passionately helping them with their questions and sincerely guiding them to other services
* Supporting the delivery of a wide range of reading events, including Rhyme Times and author talks
* Using a variety of IT systems and services confidently and effectively including entering basic data into the library system, such as registering new members
* Responding to enquiries from customers and colleagues, both in person and over the phone
* Helping with reading recommendations
* Creating new themes for book displays
* Maintaining, presenting, and processing book stock
* Undertake Lone working or single staffing often supported by a volunteer
Qualifications and Skills
* 4 GCSEs with 9-4 / A-C passes including Maths and English, or equivalent qualification/experience
* Experience working collaboratively within a team to complete shared tasks
* Digital skills to effectively assist customers, including navigating emails and accessing the library website, app, and eLibrary
* Strong communication and customer service skills to engage effectively with the public
* Good interpersonal skills with the confidence to engage effectively with children, families, and customers of all ages
* Capable of consistently meeting deadlines and adapting to the varied demands of each day
* Skilled in taking initiative and applying sound judgment, while adhering to library practices and procedures
Rewards and Benefits
From access to our Employee Assistance Programme to training and development opportunities, we aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do. You will benefit from 25 days annual leave (pro rata for part time) rising to 28 days (pro rata for part time) after 5 years\' service plus the opportunity to buy additional leave, and a range of discounts. For more information about the wide variety of benefits you can take advantage of please visit our page.
Additional Information
The reference number for this role is CPP01216. For an informal conversation or for further information regarding the role, please contact the appropriate recruitment contacts. For issues or queries regarding your application please contact.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years of referencing and a health check. Equity, inclusion and accessibility is very important to the West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce. We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our page.
The successful candidate will have the opportunity to lead engaging Rhyme Time sessions lasting 30 minutes, every two weeks. We are looking for a confident individual who will play a vital role in inspiring a love of music and language in children through nursery rhymes, songs, action rhymes, musical instruments, and puppets. Watch this video to discover more about Rhyme Time. The variety of our work means that no two days are the same and we get great job satisfaction from helping everyone who comes through our doors.
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