Customer Care Agent - London Gatwick Airport
Join a dynamic aviation team at London Gatwick Airport and help deliver an exceptional travel experience for passengers every day.
We are currently seeking Customer Care Agent to support airport operations in a busy and fast-paced environment. This is a fantastic opportunity for individuals who are passionate about customer service and enjoy helping others. Whether you're looking to gain experience within aviation or build a long-term career in logistics distribution and supply chain industry, full training will be provided.
In this role, you will assist passengers who require additional support during their journey through the airport, ensuring they travel safely, comfortably, and with confidence.
Please note: This is a temporary seasonal position.
Pay & Benefits
* £13.45 per hour
* Weekly pay every Friday
* Overtime opportunities available
* Comprehensive training provided
* Valuable experience within the aviation sector
* Opportunity to work at one of the UK's leading airports
Working Hours
* Part-time position
* 6-hour shifts
* 4 days on / 4 days off rota
Available shift patterns include:
* 04:00 - 10:00
* 12:00 - 18:00
* 18:00 - 00:00
* 22:00 - 04:00
Flexibility to work across all shift patterns is essential.
Key Responsibilities
* Deliver outstanding customer service and passenger support
* Assist passengers with reduced mobility throughout the airport
* Operate wheelchairs and mobility vehicles safely and responsibly
* Provide assistance with luggage when required
* Conduct routine equipment inspections and report any defects
* Ensure all equipment remains clean, safe, and operational
* Liaise effectively with airport teams and operational departments
* Complete relevant documentation accurately and on time
* Support wider airport activities as required
About You
We're looking for individuals who are:
* Friendly, professional, and customer-focused
* Excellent communicators with strong interpersonal skills
* Able to work independently and as part of a team
* Calm, reliable, and organised in a busy environment
* Capable of managing time effectively and prioritising tasks
* Flexible and adaptable to changing operational needs
Desirable Skills & Experience
* Full UK driving licence (preferred but not essential)
* Previous experience in customer service, passenger assistance, hospitality, or airport operations
* Additional language skills are advantageous
If you enjoy helping people and want to be part of a dedicated airport support team, we'd love to hear from you. Apply today and take the next step in your customer service career within the aviation industry.
Join now and become a Customer Care Agent at Gatwick Aiport.
Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:
* Apply for a Criminal Record Check (Paid for by us!)
* Have a full 5-year checkable history (Obtained for you by us!)
* Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc)
* Provide a full 5-year address history
* Attend an Aviation Security Course (Paid for by us!)