About the Company
One of our reputed clients is looking for a Level 2 Service Desk Analyst.
"We want to be the company you’re excited to work for. We believe that when you love what you do, you’ll achieve amazing things—and we want you to achieve them with us. Join a dynamic, fast-growing business where innovation and success go hand in hand. People are at the heart of everything we do. As we continue to grow, we’re looking for more talented individuals to join our exceptional team."
About the Role
You’ll be working with the latest Microsoft technologies and gaining hands-on experience with Azure as we transition away from on-premise infrastructure. It’s a fantastic environment for tech development, with major projects lined up for 2025 and a strong commitment to investing in cutting-edge solutions.
Responsibilities
* Deliver prompt and effective 1st line support across server/desktop OS, hardware, software, networks, and backups.
* Assist with hardware/software roll outs, including travel and overnight stays across the UK.
Qualifications
* 3+ years in IT Support / 1st/2nd Line / Help desk / Service Desk
* Active Directory, Group Policy, Azure AD, Microsoft 365
* Router, firewall, Wi-Fi, and switch configuration
* Strong knowledge of Windows Desktop and Server OS (2012–2025)
* Microsoft Exchange (on-prem and hosted)
* Networking fundamentals (TCP/IP, DNS, DHCP)
* Backup and disaster recovery tools
* Full UK driving licence
Required Skills
* Virtualisation (Hyper-V, VMware)
* Microsoft Azure & Endpoint (Intune)
* Familiarity with ITIL practices
Preferred Skills
* Customer-focused with excellent interpersonal skills
* Self-motivated and committed to quality service
* Clear communicator, able to explain tech to non-tech users
* Analytical and solutions-oriented
Pay range and compensation package
Competitive, based on experience, plus pension and benefits.
Equal Opportunity Statement
We believe in investing in our people. Our success is built on the strength and consistency of our team. Here’s what we offer:
* Company pension scheme
* Personal and professional development plans
* Technical training and certifications
* Company laptop
* Modern, air-conditioned offices with free parking
* Well being program