Customer Team Leader
Location: 32 Hopetoun Drive, Haddington, EH41 3AT
Pay: £14.48 per hour
Contract: 24 hours per week + regular overtime, permanent contract, part time
Working pattern: A mix of opening (5.45am), closing (10.15pm), and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift.
You must be aged 18+ to authorise age-related sales.
Why this job matters
You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach, and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy, and HR processes
* Champion Co‑op through community engagement and membership growth
What you'll bring
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising, or team management (experience not essential)
Co‑op Benefits
* Full training and career development resources
* 30% discount on Co‑op products in store
* Flexible access to pay as you earn it
* Up to 10% pension contributions
* 36 days of holiday (pro‑ratio, including bank holidays)
* 24/7 access to GP appointments and colleague support programme
* Market‑leading policies to help you through life’s big moments
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
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