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Retail Operations Supervisor (Hiring Immediately), Nottingham
Client: Iceland
Location: Nottingham, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views:
3
Posted:
10.06.2025
Expiry Date:
25.07.2025
Job Description:
As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.
As Deputy Manager, you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver seamless operations, and ensure the success of our store.
Key responsibilities include:
* Review sales, operations, and digital performance weekly to identify priorities and drive improvement actions.
* Focus on delivering great availability and cost controls through excellent processes.
* Create a culture of selling and saving to maximise store sales and profit.
* Deliver on all KPIs.
* Support the Store Manager with Talking Shop initiatives.
* Drive team engagement through effective communication, appreciation, and respect.
* Foster an inclusive culture where everyone can excel at work.
* Upskill the team using resources, development options, and on-the-job coaching.
* Manage team performance effectively through ongoing conversations.
Doing the right processes and doing them right:
* Complete daily store walks to focus on customer experience and take relevant actions.
* Model proactive service in-store and at the doorstep.
* Implement cash handling and security policies fully.
* Ensure digital service standards are met through the team.
* Maintain legal compliance to minimise risks.
* Implement health and safety policies fully to keep teams and customers safe.
Leadership:
* Lead by example to motivate the team and provide excellent service.
* Be approachable and respectful to customers and colleagues.
* Work with enthusiasm and reduce waste.
* Take responsibility for store operations, colleagues, and customers in the absence of the Store Manager.
* Communicate effectively and listen actively.
* Plan and prioritise tasks proactively.
* Set team pace by being hands-on.
* Solve problems with sound decisions.
* Coach the team to improve performance.
* Delegate tasks appropriately.
* Motivate the team to uphold operational standards.
Required skills & experience:
* Proven retail management experience.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Ability to manage priorities in a fast-paced environment.
* Customer-focused with a passion for service.
* Strong problem-solving and decision-making skills.
* Flexibility to work across different stores.
What We Offer:
* 15% discount in all Iceland and The Food Warehouse stores.
* 33 days holiday (including Bank Holidays).
* Christmas vouchers – increasing with service length.
* Refer a Friend scheme.
* Christmas saving schemes.
* Long service awards.
* Option to join a healthcare plan.
* Grocery Aid for free and confidential support.
* Clear career pathways with development opportunities.
* A supportive and inclusive work environment.
Apply now to join the team and start your Iceland story!
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