Growing Legal service business based in the Sale area requires a Case Handler for an increased workload.
Reporting to the team leader this is an excellent role for someone looking to develop customer service/administration skills and work in a motivated environment.
Duties of the role will include:
* To accurately input all referral details onto the database.
* Obtain accurate fees from the provider for the required procedure(s).
* Obtain contact details and fees for any new providers and liaise with the Supplier Services Manager to update the database.
* Prioritise workload to ensure SLAs are met.
* Make regular contact with the provider to obtain appointments and results within the SLA’s and update the clients accordingly.
* Produce necessary paperwork relating to the referral and send to the client / provider / patient.
* To deal with any issues and/or complaints in accordance with non-conformance / complaints process.
* Ensure the chosen provider is resulting in the optimal profit being made for the business.
* Make enquiries with relevant parties to resolve any purchase invoice queries.
* Ensure data protection regulations are followed and report any data breaches in accordance with the Data Breach Process.
* To undertake additional or other duties as necessary to meet the needs of the business.
The right candidate for the role will have good administration experience having worked in a hospital, medical service, doctors or solicitors practice