Join Citi's Markets Shared Controls Group (SCG) to spearhead AI-driven automation and operational excellence in global financial services.
Team/Role Overview
The SCG supports the Markets business by executing efficient controls and processes common across regions, products, and risk categories. This role sits at the intersection of artificial intelligence and operational excellence, identifying, designing, and delivering AI-powered automation solutions that transform how the SCG operates.
What You'll Do
- Identify & Prioritise AI Automation Opportunities: Partner with global business stakeholders to assess existing processes, pinpoint high‑impact use cases for AI and machine learning, and build a strategic automation pipeline.
- Design & Deploy AI Solutions: Leverage modern AI/ML frameworks—including large language models (LLMs), natural language processing (NLP), and robotic process automation (RPA)—to build and deploy intelligent, scalable automation solutions.
- Collaborate with Technology Partners: Work closely with technology teams in the development, testing, and production deployment of AI‑driven automation projects.
- Champion AI Adoption & Literacy: Lead education initiatives, workshops, and proof‑of‑concept demonstrations to drive adoption of AI tools and an automation‑first mindset across the Shared Controls Group.
- Ensure Responsible AI Practices: Embed governance, explainability, and ethical considerations into every AI solution, ensuring alignment with Citi's responsible AI framework and regulatory requirements.
- Stay at the Cutting Edge: Continuously evaluate emerging AI technologies, tools, and industry trends (e.g., agentic AI, retrieval‑augmented generation, multi‑modal models) and assess their applicability to SCG operations.
What We'll Need from You
Core Requirements
- Strong analytical and problem‑solving skills with a passion for applying AI to real‑world business challenges.
- Hands‑on experience with AI/ML technologies, including large language models (e.g., GPT, Claude, Gemini), NLP, computer vision, or predictive modelling.
- Proficiency in Python and familiarity with key AI/ML libraries and frameworks.
- Strong verbal and written communication skills, including the ability to translate complex AI concepts for non‑technical audiences and confidently present to senior stakeholders.
- Experience in project management and delivery, with the ability to lead initiatives from ideation through to production deployment.
- Experience leading or mentoring small teams.
- Bachelor's/University degree in a relevant discipline (e.g., Computer Science, Data Science, Engineering, Mathematics, Finance) or equivalent professional experience.
Advantageous Skills
- Experience with Robotic Process Automation (RPA) platforms (e.g., UiPath, Automation Anywhere, Blue Prism).
- Skills in Business Intelligence and data visualisation tools such as Power BI and/or Tableau, with the ability to integrate AI‑driven insights.
- Knowledge of SQL, R, VBA, or other data manipulation languages.
- Understanding of responsible AI principles, model governance, bias detection, and explainability techniques.
- Knowledge and experience of the market trading function and financial services operations.
- Exposure to agentic AI frameworks, multi‑agent orchestration, or AI copilot development.
What We Can Offer You
- Competitive base salary with annual review.
- Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
- A discretionary annual performance‑related bonus.
- Private medical insurance packages to suit personal circumstances.
- Employee Assistance Program.
- Pension plan.
- Paid parental leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Citi is an equal‑opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.
