We are working with a non-profit social enterprise in the London area who are looking to employ an ICT Service Manager permanently, in office. Offering a salary of circa £60,000/annum, pension, flexible working AFTER probation, 28 days annual leave bank holidays, healthcare cash back scheme, and more. This is an exciting opportunity for the right person to manage the organisation's ICT infrastructure and IaaS systems, while also managing digital services and SaaS platforms. Essential Requirements: Degree or equivalent in a related discipline, such as Computer Science or IT. MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications. Microsoft 365 certifications, including PowerShell for mailbox permissions. Advanced Microsoft Office suite skills with extensive demonstrable experience of Teams (including Teams/cloud telephony systems), Outlook, Word, Excel and PowerPoint with outstanding IT and digital skills. 5 years' experience in MS Intune (MDM Management) services & SharePoint. 5 years' experience managing SaaS platforms, e.g. business communication platforms, intranet, ATC. 5 years' experience in managing Cisco switches and routers. Operating systems knowledge e.g. MS Windows Server, NLB and clustering. 5 years' experience managing Azure Conditional Access policies, Active Directory, and Virtue Desktop, primarily Virtual Machine Infrastructure. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, Firewalls, TCP/IP routing, LAN, WAN. Knowledge of ITSM Frameworks. Strong knowledge of Microsoft Exchange Server and Office 365 including Sharepoint, AzureAD, LAN, Internet access, firewalls and Exchange/Office 365. Good knowledge of Hyper-V and VMware ESX. Good Knowledge of backup and DR services (Backup Exec, Datto, Azure). Active Directory / Entra ID knowledge and experience to create and manage accounts and policies. Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC. Knowledge of Windows Script Host/VBScript/ PowerShell. Hardware troubleshooting skills to diagnose and resolve issues related to computers, printers, and other devices. Software and application support experience in supporting office applications, email systems, and business-specific software MS 365 and ideally Salesforce. System administration knowledge of managing user accounts, permissions, and policies in Windows Server or Microsoft 365 environments. 2nd Line experience in an IT support role, dealing with more complex technical issues and troubleshooting.Local candidates need only apply. Please note this position is only suitable for candidates who are already able to live and work in the UK without restriction. CVs to New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all