Lead Software Support Analyst Location: Newport (Hybrid – 1 day on-site per week, additional days initially for onboarding) Salary: £40,000 - £45,000 Type: Full-time, Permanent
VIQU is partnering with a well-established public sector organisation to recruit a Lead Software Support Analyst. This is a fantastic opportunity for someone with strong leadership skills to manage a small team and oversee the timely resolution of software application issues within a mission-driven and supportive environment.
Key Responsibilities:
Lead and manage a small support team, ensuring effective day-to-day operations
Oversee the timely resolution of software application issues, prioritising customer satisfaction
Work closely with developers by carrying out technical support tasks typically handled by the development team
Manage and support CI/CD pipelines and related processes using Azure DevOps
Maintain and troubleshoot SQL databases and related software components
Collaborate with stakeholders to ensure smooth software deployment and operation
Participate in initial onboarding with additional on-site days to familiarize yourself with systems and processes
Provide mentorship and guidance to team members, fostering a culture of continuous improvement
Key Requirements:
Proven leadership experience managing a small team in a software support or similar environment
Strong experience with CI/CD pipelines and Azure DevOps
Proficient in SQL database management and troubleshooting
Experience performing technical tasks that support development activities
Excellent communication and organisational skills
Ability to work independently and within a team
Willingness to work 1 day per week on-site with flexibility for additional days during onboarding
To find out more about this opportunity, please APPLY NOW for a no-obligation conversation with your VIQU Consultant. You can also contact [Your Name] via the VIQU IT Recruitment website.
If you know someone who could be a good fit for this role, VIQU offers a referral bonus of up to £1,000 (terms apply).
For more opportunities and industry insights, follow VIQU IT Recruitment on LinkedIn and Twitter: @VIQU_UK.
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