It support services agent

IT Support Services Agent
Location: Farnborough

Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
The Role
You will be supporting users across both traditional on-premise systems and modern cloud-based environments. This is an exciting opportunity to work with leading technologies alongside talented professionals in a collaborative and forward-thinking environment.

The Opportunity
As an IT Support Services Agent, you will provide first-line technical support to internal users, delivering high-quality, customer-focused IT services across the organisation.

You'll play a key role in resolving incidents, handling service requests, and supporting a wide range of technologies while ensuring an excellent user experience.

Key Responsibilities
1. Deliver first-line IT support via phone, email, remote support tools, and IT service management platforms
2. Troubleshoot hardware, software, networking, and account-related issues
3. Support Microsoft Windows, Office 365, Active Directory, and Azure AD environments
4. Escalate complex technical issues to senior support teams when required
5. Manage the full lifecycle of the corporate iPhone and iPad estate, including provisioning, configuration, support, and decommissioning