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To be the key technical expert for our group of companies carrying out projects with a focus on building strong relationships, pushing IT improvements and handling any IT issues. To pro-actively assist the Service Desk with escalations and problem solving along with providing guidance and advice to all junior members of the team. Carrying out all stages of projects be that scoping, auditing, onboarding, system transformation or migration alongside the project management. Working alongside team members to come up with improvements to technical standards, processes and technologies that benefit the business and its customers.
Key Tasks and Responsibilities
* To identify, carry out and assist in IT project work.
* Identify customers areas of IT improvement be that security, systems, hardware and put forward suitable solutions to key stakeholders.
* To offer advice and support on all third-party software solutions where possible.
* To carry out in-house system testing.
* To respond to all issues and enquiries in a quick and efficient manner.
* To accurately log any inbound telephone, email, on site issues or project tasks onto the ticket system following ITIL practices.
* To proactively take accountability for all project tasks and issues through to completion with consistent communication throughout.
* To build and develop the knowledge base and processes for all customers within the documentation management systems.
* Carrying out training and knowledge sharing for other team members and service desk for project handover.
* Carrying out customer system checks, manually or via automation where possible.
* To ensure excellent customer service is delivered to all customers in line with the company’s expectations.
* To contribute towards a personal development plan, ensuring technical knowledge is continually improved.
* To adhere to all Company processes and standards as per company policies
* To undertake and assist with any other roles to ensure the smooth running of the business.
* To identify potential revenue generation areas and highlight them to the management team.
* Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management.
Experience, Qualifications, Personal Attributes
* Microsoft Associate or above certification.
* CCNA or above networking certification.
* AWS, GCP or other cloud based certification.
* ITIL, PRINCE or other relevant certification.
* Strong knowledge of cloud technologies such as Azure, AWS, Microsoft365 and where and where not these technologies are suitable.
* Strong knowledge of networking; TCP/IP, LAN, WAN, Firewalls, Switching, Wireless etc.
* Strong knowledge of Microsoft Operating Systems; Windows Desktops, Windows Server.
* Understanding and experience with Powershell and or other scripting languages.
* Working knowledge and experience of virtualisation technologies; HyperV, VMware, containerisation etc.
* A desire to continually learn and develop with the ever growing technological landscape in IT.
* Flexible to be able to travel to customers sites
* Flexible for occasional working away and weekend work
* Clean UK Driving License
Key Relationships
* All members of the Senior Leadership Team
* All Technical Staff
* All Non-Technical Staff
* All Project Managers
* All Existing Customers
* All New Customers
* All Suppliers and Vendors
Valuing Diversity and Inclusion
At Everything Tech Group we aim to create a workforce that is representative of our society. Knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are regardless of; age, gender, ethnicity, sexual orientation, religion or ability.
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