LOCATION: London
SHIFT PATTERN: Hybrid, London Fire Mobile, Heathrow office and Work from Home
WORKING HOURS: 40 HOURS PER WEEK, Monday to Friday
OVERVIEW OF JOB DESCRIPTION
ROLE OVERVIEW AND PURPOSE
The successful candidate will play a pivotal role in managing the performance of the administration team and the contract compliance. This includes implementing and amending process mapping to ensure compliant contract delivery. This role will report into the senior account manager. The main duty is to make sure that administration is separated from the operational duties of the contract managers day to day requirements.
Although not a day-to-day responsibility the manager will be able to step in on Cost Referrals, Quotations and purchase order raising when needed. The candidate will need to be comfortable in P&L reviews and H&S meetings where they can feed into both the contract manager and senior account manager. The candidate must demonstrate the ability to manage their workload effectively, resolve day-to-day financial and operational challenges, and ensure that quotes are completed within the required Key Performance Indicator (KPI) timeframes.
Additional responsibilities include preparing and presenting contract data for client meetings. The role requires fostering strong customer relationships, and providing support as directed by the line manager.
KEY RESPONSIBILITIES
* Management of the team’s PPM Compliance and understanding key performance indicators to prevent delays in administration affecting compliance.
* Manage Cost referrals, Quotation & Administration teams performance.
* Ensure a cradle to grave process is implemented on remedial and reactive work orders, as well as quotations.
* Compile data and prepare presentation materials for monthly client meetings.
REQUIRED SKILLS AND EXPERIENCE
* Line management experience.
* Performance management.
* Data reporting.
* Process implementation.
* Competence in minute-taking.
* Advanced IT skills, including MS Office Suite (Excel, PowerPoint).
* Experience with CAFM systems.
* Excellent communication skills, with a client-facing approach.
Desirable:
* Previous experience working within Fire Stations.
* Familiarity with SFG 20 maintenance standards.