Location: Dewsbury Business Centre
Hours: Monday to Friday, 9:00am – 5:00pm
Contract: Full-time, permanent
About the Role
We are seeking a proactive and professional Support Team Member to join our busy office. This role is central to the smooth running of the business and offers variety, responsibility, and the opportunity to make a real impact on client experience.
You will be the first point of contact for clients and visitors, ensuring they receive a professional, welcoming service. Alongside this, you will support the wider team of solicitors and managers with a range of administrative and operational tasks.
Key Responsibilities
* Handling incoming calls, directing queries, and providing an excellent customer experience.
* Managing reception duties, greeting clients, and maintaining a professional front-of-house presence.
* Sorting, distributing, and managing post and deliveries.
* Providing administrative support to solicitors, including document preparation and filing.
* Delivering strong customer service with a "sales through service" approach – spotting opportunities to promote services appropriately.
* Assisting management with ad-hoc tasks and projects as required.
* Working towards team targets and contributing to a high-performing, collaborative culture.
About You
* Confident, professional, and friendly communicator with excellent telephone manner.
* Organised, reliable, and able to manage multiple tasks under pressure.
* Strong attention to detail and a willingness to take ownership of tasks.
* Customer-focused with a natural ability to build rapport.
* A positive, can-do attitude and readiness to take on challenges.
* Previous experience in administration, reception, or customer service is desirable but not essential.
What We Offer
* A stable, full-time role in a professional office environment (no remote or flexible working).
* Monday to Friday, 9–5 schedule with no weekend work.
* A supportive team culture where your contribution is valued.
* Training and development opportunities to help you succeed in the role.
* Competitive salary, with the opportunity to achieve targets and contribute to team success.
Job Type: Full-time
Pay: From £22,500.00 per year
Benefits:
* On-site parking
Work Location: In person