Job Description
The Role
We are hiring for the Customer Service Representative role, it's about answering calls; it's about providing solutions, maintaining accurate data, and ensuring every interaction reflects our commitment to excellence.
Location:Newcastle upon Tyne
Duration:Minimum of 6 months with pontential conversion to FTE
Mode of contract:Onsite
Key Responsibilities
* Manage high-volume inbound calls and digital inquiries within a busy contact center environment.
* Provide professional, empathetic, and efficient support to resolve customer queries.
* Navigate internal systems to update and manage customer records with high attention to detail.
* Ensure compliance with industry regulations and internal company policies.
What You'll Bring
The Essentials:
* Contact Centre Experience: You are comfortable working in a structured, fast-paced call center environment.
* Customer Service Excellence: A proven track record of de-escalating issues and providing high-quality service.
* Communication: Exceptional verbal and written communication skills.
The "Nice-to-Haves":
* Financial Services Background: Previous experience working within banking or finance.
* Personal Loans Expertise: Specific experience servicing personal loan products is a significant advantage.
* CRM Mastery: Proficiency in Customer Records Management systems and data integrity.
Why Join Us?
Randstad Technologies is acting as an Employment Business in relation to this vacancy.