The Rewards and Benefits on offer;
* You will be working in a friendly and supportive environment!
* Company Pension.
* Life Insurance.
* Employee Benefits Platform.
* Employee Assistance Programme & 24/7 GP Access.
* Monday – Friday, no weekends!
* Competitive salary!
The Company you will be working for;
MTrec Commercial are supporting our prestigious client in their search for an experienced Customer Service Advisor to join the team on a full-time basis. If you feel you have the required skills and experience, then please apply for an immediate response!
The Role you will be doing;
* Delivering exceptional customer service to clients.
* Managing enquiries and orders.
* Able to build strong client relationships.
* Logging, tracking and managing cases.
* Updating clients where necessary.
* Use of Salesforce and other CRM systems on a daily basis.
* Collaborating across teams.
About You;
* Experience in a customer service or customer experience role (essential).
* Hands-on experience using Salesforce CRM or another CRM system (essential).
* Minimum Level 3 qualification (A-levels, NVQ, or equivalent).
* Excellent written and verbal communication skills.
* Strong organisational skills with the ability to manage multiple priorities.
* Ability to work under pressure with a positive, professional attitude.
* Previous call centre or call handling experience is advantageous.
* Higher education qualifications in Business, Customer Service, or related fields (desirable).
* Salesforce/CRM-specific training or certification (advantageous).
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