Hire Controller – Rental Industry
Derbyshire
Competitive Salary + Excellent Benefits
Are you an experienced Hire Controller looking to join a forward-thinking rental company with a strong reputation for service and teamwork?
This is a great opportunity to join a well established rental business supplying equipment across the construction and industrial sectors. You’ll play a key role in ensuring customers receive a fast, professional and reliable service
Key Responsibilities:
* Act as the main point of contact for customers, handling hire enquiries by phone and email
* Provide accurate quotations and hire agreements in line with company pricing and availability
* Coordinate the delivery and collection of equipment with the transport and operations teams
* Liaise with the workshop to ensure all equipment is ready for hire and meets safety standards
* Manage off-hire requests, extensions and contract amendments promptly
* Build and maintain strong relationships with both new and existing customers
* Maintain accurate records within the hire management system, ensuring compliance with company procedures
* Proactively maximise hire opportunities and fleet utilisation
* Handle customer issues or complaints professionally, escalating where necessary
Requirements:
* Previous experience in a Hire Controller, Hire Desk, or Service Controller role within the rental industry (plant, tool, or equipment hire)
* Excellent communication, organisation and multitasking skills
* Strong attention to detail and a proactive with a customer focused approach
* Team player who thrives in a fast-paced environment, with a passion for learning
What’s On Offer:
* Competitive salary with Profit Sharing Scheme
* Join an established, flexible team with a fantastic company culture
* Long-term career opportunities within a growing rental business