ServiceNow Architect CSM focus Portal
Contract
FULL REMOTE FROM (UK, France, Poland, Portugal, Spain)
Experienced CSM architect to support transversal design topics, with a special focus on OnePortal integration between Adobe and ServiceNow. Expertise in CSM Portal and integrations.
Technical & Functional Experience:
* Good knowledge of CSDM
* Excellent product roadmap awareness
* Strong knowledge of Workspaces, UI Builder, Flow Designer
* Experience with integrations with 3rd party tools (scripted APIs and Integration Hub)
* Excellent knowledge of the ServiceNow Platform and its core features (main applications, shared capabilities, CMDB…)
* Portal management and customization
* Practical experience with CSM, data exchange between Portal, CSM Portal, and Service Catalog definition and setup
* 10+ years Hands-on ServiceNow experience with 3+ years in CSM & CSM Portal
* Designing and prototyping skills, transforming ideas into solutions leveraging ServiceNow product capabilities
* Strong problem-solving skills
* Excellent communication skills, able to explain complex topics to non-IT audiences, active listening, and supportive attitude
* Proactive approach: propose help and assistance in design activities, identify room for improvements, and seek optimizations
* Team player: willing to support and jump in when needed, especially during challenging situations
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