Sr. Professional I, Global Telecom page is loaded## Sr. Professional I, Global Telecomlocations: GBR Belfast - Maysfieldtime type: Full timeposted on: Posted Todayjob requisition id: R1713498Job Title:Sr. Professional I, Global TelecomJob DescriptionWe are seeking an experienced Senior Manager/ Sr. Professional I, Global Telecom (CL#7) To lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives. This role requires expertise in cloud-based contact center platforms, telephony infrastructure, automation, and integration technologies, while ensuring high availability, security, and performance of global telecom services.Job Title: Senior Manager – Global Telecom (Sr. Professional I, Global Telecom) (CL#7)Location: Europe Time Zone (Candidate should be flexible to work across other time zones when required for global projects and operational tasks)Experience: 12–15 YearsEducation: Bachelors degree in Engineering, Information Technology, Telecommunications, or a related fieldWere Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market-leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "Worlds Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.Join us and be part of this journey towards greater opportunities and brighter futures.Job Summary: We are seeking an experienced Senior Manager/Sr. Professional I, Global Telecom to lead and manage enterprise contact center and telecom infrastructure across global operations. The ideal candidate will have strong hands-on experience with modern CCaaS platforms, SIP technologies, and enterprise telephony systems, along with proven leadership skills to manage teams and drive transformation initiatives.Key Responsibilities:* Manage and support CCaaS platforms including Microsoft Dynamics 365 Contact Center, Microsoft Copilot Studio, Microsoft Power Automate, and NICE CXone.* Lead the design, deployment, and optimization of cloud-based contact center solutions.* Manage enterprise telephony environments including Avaya Aura components such as Avaya ACD, Session Manager, System Manager, Voicemail, and CMS.* Oversee day-to-day telecom and contact center operations ensuring high system availability and performance.* Lead telecom and CCaaS transformation projects including migrations, upgrades, and platform consolidation.Qualifications:* Hands-on expertise with CCaaS platforms (Microsoft D365 Contact Center, NICE CXone).* Strong knowledge of Avaya telephony systems and ACD environments.* Deep understanding of SIP protocols and voice security.* Experience leading global telecom teams and managing enterprise platforms.* Solid understanding of ITIL framework and service management processes.Location:GBR Belfast - MaysfieldLanguage Requirements:Time Type:Full time2026-05-30# Mission:### Hi, were Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# Company Overview:### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the worlds best brands solve their toughest business challenges. Whether it’s...... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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