Senior Implementation Consultant, Professional Services
Join Thomson Reuters as a Senior Implementation Consultant in London, in a hybrid working environment. Use your change‑management knowledge and consultative sales skills to implement and drive adoption of our professional‑grade AI tools for large client accounts.
About the Role
As a Senior Implementation Consultant you will transform how legal, tax, and trade professionals leverage AI to drive efficiency and innovation. You will shape customer success, influence product evolution, and establish yourself as a trusted advisor in a rapidly evolving technology landscape.
Responsibilities
* Serve as the primary point of contact for customers throughout the adoption life‑cycle of CoCounsel Legal and CoCounsel for Tax and Trade AI products.
* Develop and execute tailored adoption strategies aligned with customer objectives, business processes, and industry best practices.
* Lead onboarding and adoption sessions, workshops, and training programs to empower customers and their teams to effectively utilize AI‑driven legal and tax workflow solutions.
* Collaborate with customer stakeholders—including legal, tax, trade, and IT teams—to identify opportunities for process optimization and enhanced productivity using CoCounsel tools.
* Monitor customer engagement and usage metrics, proactively addressing barriers to adoption and driving continuous improvement.
* Provide expert guidance on change management, solution configuration, and integration with existing platforms.
* Gather customer feedback and partner with Product and Engineering teams to inform roadmap decisions and advocate for feature enhancements.
* Deliver executive‑level presentations, adoption reports, and recommendations to demonstrate value and ROI to customers.
* Stay abreast of developments in legal, tax, and trade technology and share thought leadership with customers and internal teams.
Qualifications
* Proven track record of leading customer adoption initiatives for SaaS, AI, or enterprise software solutions, including change management processes, training development, and user enablement.
* Experience driving change in a professional services, consulting, or technology solution delivery environment.
* Strong interest in legal and tax workflows, industry regulations, and business process improvement.
* Exceptional communication, presentation, and stakeholder management skills.
* Strong analytical skills and the ability to translate complex insights into actionable strategies with senior decision‑makers.
* Demonstrated customer service experience and ability to communicate findings, deliver status updates, and maintain high quality work on schedule.
Benefits
* Hybrid work model: 2–3 days per week in the office (London).
* Flexibility, work‑life balance and flexible holiday policy.
* Career development and growth opportunities.
* Competitive benefits: flexible vacation, mental health days, Headspace, retirement savings, tuition reimbursement, employee incentive programs.
* Inclusive culture and commitment to equality.
* Social impact initiatives and community volunteering.
* Mission‑driven purpose: help customers pursue justice, truth, and transparency.
Application deadline
Complete applications must be submitted by 23:59 (GMT) on Sunday, 16 November 2025. Early applications are encouraged.
About Thomson Reuters
Thomson Reuters informs the way forward by bringing together trusted content and technology that people and organisations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media, with highly specialised software and insights to empower informed decision‑making.
We are an Equal Employment Opportunity Employer, and we celebrate diversity and inclusion. We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
#J-18808-Ljbffr