Job Description
Do you want to take on responsibility and fulfil customer wishes? As the Depot Manager at SIXT Van & Truck in Yeovil, you’ll have the overall responsibility for the day-to-day running of the Hire Desk and Transport services. You’ll manage, motivate and coach a team of Hire & Sales Co-ordinators, Vehicle Valeters, Van Liners, Washer/Checkers and Drivers ensuring their health and safety is provided for. You’ll take ownership of all required reports ensuring their accurate and timely completion. To have a strong sales focus and be able to deal effectively with customers at all levels in the pursuit of increasing sales revenue and resolving any queries lodged.
Please note that this a Full time role, with an average working week of 45 hours, and a requirement to work 1 in every 2 Saturday mornings.
KEY RESPONSIBILITIES:
Staff
* Allocating and monitoring the workload of the hire desk team and drivers on a daily basis.
* Monitor efficiency of hire desk staff and drivers to ensure customer service levels are maintained.
* Review and establish the training needs of staff and where appropriate provide one to one coaching or alternatively in consultation with the Multi-Site Manager consider head office or external training.
* Always ensure adequate cover by authorising holiday requests and monitoring weekend attendance.
* Involvement with the recruitment and induction of new team members
* Take ownership of all matters relating to staff absence/movements/ discipline and training needs and inform management appropriately.
* Ensure all staff wear appropriate corporate clothing.
Systems & Procedures
* Achieve add-on sales budget by ensuring that HSC’s are proactively selling consumables.
* Stock control of consumables and re-sale items and re-ordering when necessary
* Monitor processing of on hires, off hires and exchanges on SVAT’s computer system and using PDA’s where possible.
* Identification and resolution of queries through monitoring and analysis of paperwork procedures.
* Ensure manual paperwork kept to a minimum
* Adapt to changes in systems and criteria as and when required and be proactive in looking after DVR and SVAT interests and customer business.
Reporting
* Review all relevant customer reports and take action where appropriate
* Report to the Workshop Manager on vehicles that are unavailable for hire
* Report errors on rates to HQ staff and ensure rectification.
* Review Insurance report
* Daily Yard check
* Review monthly credit note review and take action where appropriate
* Review & action monthly live hire reports.
Health & Safety
* Ensure that the company’s health & safety policy and procedures are adhered to in relation to the running of the hire desk and transport services.
* Ensure staff are supplied with and wear appropriate PPE
* Ensure the cleanliness and tidiness of the hire office and vehicles to minimise the risk of accidents.
* Ensure all accidents are recorded and reported in accordance with company procedures.
* Ensure staff are working in accordance with the company’s H& S policy, procedures and safe systems of work.
* Bring any matters of concern in relation to H&S to the immediate attention of the relevant department.
General
* Ensure all company procedures in relation to the hire desk and transport are always adhered to.
* Attend weekly meetings with Multi-site Manager.
* Adopt a hands-on role during holiday and absence periods.
* Perform any other duties as may be required by the Company, which are deemed as common practice.
Behaviours
* Embody and demonstrate SIXT Van & Truck Behaviours and hold employees accountable.
Key Performance Indicators
* Depot audits to meet SVAT Standard
* Accuracy of paperwork
* Minimal customer complaints
* Meeting deadlines Compliance with company procedures.
* Timely submission of required reports
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!